Shipping policy

Shipping Policy

We aim to deliver your order as quickly and carefully as possible.

Processing Times

All orders are processed within 1–3 business days.
During busy periods or launches, processing times may be slightly extended.


Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

  • Australia: 2–7 business days

Please note these are estimates and may vary depending on the carrier.


Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.


Free Shipping (optional – include if you offer it)

We offer free shipping on orders over $150.


Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by postal carriers, customs, or unforeseen circumstances.


Incorrect Address

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.


Lost or Missing Parcels

If your parcel is lost in transit, please contact us and we will assist in resolving the issue with the shipping provider.